7dB IT Services is looking for a motivated and customer-focused Pre-Sales & IT Support Specialist to join our growing team. This role combines technical support with business development by assisting clients in identifying the right technology solutions while providing exceptional IT support before and after implementation. The ideal candidate has strong communication skills, a passion for technology, and the ability to understand customer requirements and recommend appropriate IT solutions.
Pre-Sales
Respond to customer inquiries via phone, email, and online meetings.
Understand client business needs and recommend suitable IT solutions.
Present and explain company services, including:
Website Design & Development
Custom Software Development
Microsoft 365 Solutions
Managed IT Services
Business Process Automation
Network Solutions
Prepare quotations, proposals, and service recommendations.
Assist in lead generation and follow up with prospective clients.
Coordinate with the technical team to develop customized solutions.
IT Support
Provide Level 1 technical support remotely or onsite.
Troubleshoot Windows, Microsoft 365, email, printers, and networking issues.
Assist with Microsoft 365 setup, administration, and migration.
Install and configure software and business applications.
Support user onboarding and workstation setup.
Document support activities and maintain accurate service records.
Escalate complex technical issues to senior engineers when necessary.
Deliver excellent customer service and ensure timely issue resolution.
Qualifications
Degree or diploma in Information Technology, Computer Science, or a related field.
Experience in IT Support, Help Desk, Technical Support, or Pre-Sales is an advantage.
Knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
Excellent verbal and written communication skills.
Strong troubleshooting and analytical abilities.
Ability to manage multiple tasks and work independently.
Sales or customer service experience is a plus.
Preferred Skills
Microsoft 365 Administration
Active Directory / Microsoft Entra ID
Remote Support Tools
Basic Network Configuration
Website and Software Solution Knowledge
CRM and Ticketing Systems
Technical Documentation
Customer Relationship Management
What We Look For
Professional and customer-oriented attitude
Strong communication and presentation skills
Willingness to learn new technologies
Team player with a positive mindset
Ability to work in a fast-paced environment
Commitment to delivering Solutions. Support. Beyond Expectation.
Join 7dB IT Services and help businesses grow through innovative technology solutions while delivering outstanding customer support.
Interested in this role?
Send us your details and upload your resume, cover letter, and any relevant certificates. If it's a great fit, we'll invite you to book an interview slot.
Apply now